CARMEL, Ind. – June 10, 2024 – It’s not often you hear the words innovation and audit in the same sentence. However, NextGear Capital is challenging that perception by creating a new self-audit feature within its mobile app. Clients will be able to audit their floor planned inventory on their own, giving them greater control of the auditing process. This approach is built on giving clients the tools they need to succeed, while reinforcing the trust between NextGear Capital and its clients.
“We’re listening to our dealers and meeting them where they are by providing more self-service options to make it easier and faster to do business with us,” said Scott Maybee, president of NextGear Capital. “This enhancement is another way we are investing in our dealers and innovations like our mobile app to deliver a better customer experience.”
Since NextGear Capital launched its mobile app last June, it has exceeded expectations with a nearly 67 percent dealer adoption rate. The app has become a useful resource for independent dealer clients to view their account information quickly and easily in real-time and take action in an increasingly connected marketplace.
How It Works, Benefits Dealers
This solution, created in partnership with Sopra Banking Software, gives dealers greater control to manage the auditing process themselves. Self-auditing gives dealers back time to focus on their clients, operations and inventory sourcing. When notified of an open audit, dealers have the flexibility to perform their audits at their convenience within a 48-hour time frame. The self-auditing capability is a component of NextGear Capital’s overall audit strategy.
Clients piloting the new self-audit feature have found it fast and simple with 95% of surveyed users responding that the process is easy to use. “It was very easy to access and follow,” said a dealer from Colorado. A Southern California dealer shared, “I’m in control — I don’t have to do it first thing in the morning or even in the afternoon.” Feedback from the pilot will be used to enhance the experience for dealer clients.
What’s Next
NextGear Capital is testing the self-audit feature in phases and will continue expanding it to more users throughout the summer.
Dealers interested in learning more about self-auditing and how to maximize this feature and others on the mobile app can contact their portfolio manager or visit the NextGear Capital team onsite at NIADA in Las Vegas June 17-20.