While uncertainty in the market continues to disrupt the traditional car buying experience, dealers have embraced new ‘buying alternatives’ for their consumers. Working to accommodate car buyers’ concerns, dealers across the nation are expanding business outside their physical location. 88% of Cox Automotive clients, both franchise and independent dealers, provide services beyond their brick and mortar locations.¹ These services are referred to as Dealer Home Services. Dealer Home Services, historically known as white-glove services, include contactless amenities such as video walkarounds, virtual consultations, at-home test drives, local home delivery and much more.
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