thad Sykes And Erin Lomax Discuss Dealer Home Services

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Thad Sykes and Erin Lomax discuss dealer home services

Thad Sykes, Associate Vice President of Sales at NextGear Capital, sat down with Erin Lomax, Vice President of Operations for Consumer Marketplace and Autotrader. In the video, they discuss dealer home services and other resources that can help independent dealers.

Once considered a luxury, dealer home services also known as white-glove services, have become more commonplace over the past year. Months after the pandemic began, nearly half of shoppers* are still reluctant to visit dealerships in-person. For this reason, it should come as no surprise that there’s been an increase in consumers gravitating toward dealers providing a safe, hassle-free car buying experience. Watch the video above or check out this blog for ways independent dealers can implement home services into their operating model.